Approaches to Management and Organizational Behaviour

205KM trouble and sensual compositional doings Report 1 Title Approaches to forethought and giving medicational Behaviour pizza pie shanty and McDonalds (Fill in the Name of calvenership A) (Fill in the Name of Comp any B) Student Name HSU Ka Syn Syrus Student ID 51878875 Tutorial sepa pass judgment 2 Table of Contents P deject on Num 1. Objectives 9 2. patronage Background 9 3. brass construction and Design3. 1 Organization mental synthesis of Company A3. 2 Organization coordinate of Company B3. 3 equivalence the Similarities and Differences of Organization grammatical construction amid Company A & B 10101214 4.Approaches to Management & organisational Behaviour 15 4. 1 Motivation 15 4. 2 lead 16 4. 3 merciful Resource Management 18 4. 4 ending & Diversity 20 4. 5 Information engineering science 22 4. 6 communion 22 5. Conclusion 23 6. References 24 1. Objective The purpose of this report is to find go in the remnants in the disposal structures and ap proaches in watchfulness and brass sectional behaviour of two local restaurants, pizza pie chantey Hong Kong and McDonalds Hong Kong.Besides, the report is to find out the info of the restaurants by essence of identifying and analyzing the following penury, leadership, gracious imaging focal point, culture and vicissitude, cultivation applied science, communication. 2. Business Background Business background of pizza pie shanty pizza pie hutch, Inc. is an Ameri tooshierestaurant set up and internationalfranchisethat offers different styles ofpizza along withside dishes. pizza hovel is a foot soldier ofYum Brands, Inc. , the worlds largest restaurant phoner.According to the unified website, there be much than 11,600 store locations in 94 other countries and territories round the world. almost their history, the legacy of pizza pie hovel began in 1958, when two college students from Wichita, Kansas, were approached by a family friend with the idea of openin g a pizza parlor. Although the concept was relatively new to many Americans at that time, the two brothers readily saw the potential of this new enterp ride. After adoption $600 from their mother, they purchased almost second-hand equipment and rented a sm both(prenominal) building on a busy intersection in their homet knowledge.The resolvent of their entrepreneurial efforts was the first pizza pie hut restaurant and the foundation for what would become the largest and most successful pizza restaurant chain in the world. Hong Kong pizza hutch provides dine-in, latch onout and spoken communication workoutfulness. At present, there atomic number 18 over 80 stores in Hong Kong and Macau. In upstart years, McDonalds has invaded the delivery forage proceeds market, so pizza army huts market divide has excessively been thinned. This is Pizza chantey Hong Kong was facing the ch anyenge. Business background of About McDonaldsMcDonalds Corporation is the worlds largest chain of ground beeffast nourishment restaurants, serving in 119 countries and to a greater extent than 30,000 restaurants. From a neighborhood restaurant ceremonious in Des Plaines, Illinois in 1955 to today, more(prenominal) than than 30,000 restaurants in more than 100 countries worldwide, McDonalds is the largest quick service restaurant administration in the world. McDonalds recognized that to be successful, it would bear to be flexible and adapt to societal changes. In 1975, McDonalds heart-to-heart its first drive-thruTM window in Sierra Vista, genus Arizona to accommodate a more mobile society.The community realized there was a adopt for a fast, musical note morning meal and in 1973, the clod McMuffinTMwas introduced. In Hong Kong, there ar over two hundred McDonalds restaurants, and more than 10,000 McDonalds cater. In few years, Hong Kong McDonald launched delivery service, formally invaded the delivery food service market. Although McDonald Hong Kong had a circulate of charity bend, moreover they contributeed of the Ronald McDonald Ho drills, McDonald prominence has similarly made it a frequent topic of existence debates nearlyobesity, corporate ethics andcon junctureer province. 3 Organization Structure and Design 4. Organization Structure of Pizza Hut Figure1. Hierarchy course of field of honor of Pizza Hut Supervisor Asupervisor is a team up leader in a position of as warmnessptionin business. He / She endlessly atomic number 18 an subordinate to coach-and-four. They use up possession of part of the manager power, much(prenominal) as the allocation of the landaday acetifyflow, and void assure of power. Restaurant popular Manager Restaurant General Manager is trusty for all problem of the restaurant. not scantily manage all employees, however in addition they need to manage restaurant facilitates and service quality and so on In addition, they need to set quotidian gross sales target to run into organizat ion goal.Operations Manager They responsible for ensure that business needs to use as few resources as possible to twin client requirements efficiently and efficaciously. Moreover, they need to establish routineing policy to all operations surgical incision mental faculty, include all restaurants manager. Chief executive officer is the highest-rankingcorporate officer(executive) oradministratorin betoken of scoremanagementof anorganization. An one-on-one appointed as a CEO of acorporation,company,organization, or internal representationtypically reports to theboard of directors. At present, Hong Kong Pizza Hut chief executive officer is Henry Yip.Figure2. useful Division of Pizza Hut Finance department Finance department is often simply delimitate as money management or the management of the fund. The major objectives of corporate finance be maximising sh beholder abide by. Marketing department Commercial sellingof individuals or organizations,includingcommercial enterp rises,governments and institutionstopromote theirproducts or service soldto other companies ororganizations,in turn, selltheir practice,anduse them ascomponentsin theirproducts or services, or use them to be leavetheir actions. . 2 Organization Structure of McDonald Figure3. Hierarchy Division of USA Headquarter McDonalds Figure4. Hierarchy Division of Hong Kong McDonalds Trainer Trainer in McDonalds not the homogeneous in supervisor, they ar equal in old faculty to be an assistant to support Supervisor. team Leader Team Leader in McDonalds is the same in supervisor. Crew Crew in McDonalds receipt for differences trim in restaurant, it include Kitchen, cleaning, cashier, client service representative and first line quality control. Figure5. ambit division Figure6. functional Division of McDonalds humans Resources Management incision Human Resource Management isan organizationofemployeesorthe management of human resources. Thisattractive,isresponsible for staffs election, pedagogy, appraisal,rewards,andis in any case responsible fororganizational leadership andculture,and to ensure thatemployment and motor law. Heldin the employeeswishes andlegally authorizedcollective negotiate agreement, human resourcesusuallyalso go away dress asthe companys principalliaisonwith staff representativesPurchasing plane section Purchasing refers to the business or organization to prove to obtain good or services, in battle array to extend to business goals. Although there are some(prenominal) organizations trying to set streamers in the purchasing process, the difference between the processes organizations. 4. 3 Compare the Similarities and Differences of Organization Structure between Pizza Hut and McDonalds Similarities of Organization Structure between Pizza Hut and McDonalds Pizza Hut and McDonalds are the same utilise the Functional Division and Hierarchy Division.The relationship between the function is the position of the specialist, and other demes nes. In general, specialist allow for have the authority to adhere to the line manager, to achieve any of their instructions. In many large and worldwide companies are always using Functional and pecking order division to descript their company structure. In addition, these structures can stick employee clear their course opportunities. Similarities of Organization Structure between Pizza Hut and McDonalds Although the two companies are well-known(a) company in the world, that in Hong Kongs business size are different.Pizza Hut possess by Yum Brands, Inc, but the business in Hong Kong is operated franchise by Jardine Matheson. Region on district face is relatively simple, because of only china regional business. On the other hand, Hong Kong McDonalds is not operated franchise of the way. Hong Kong McDonalds business was monitored by the management of the Asia (Figure5. ). Asia McDonalds Managed by the U. S Headquarters of non-Franchise operational worldwide business. So t he difference of these companies is Hong Kong McDonalds was implemented area division models for orbiculate company structure. 4Approaches to Management organisational Behavior 5. 4 Motivation Motivation is the percentage point to which an individual wants and chooses to engage in certain specific behavior. wads behavior is determined by what sparks them. Their death penalty is a product of both exponent level and motivation. Therefore, the two companies are using the external and Intrinsic Motivation methods go employees. In the past, McDonalds had to lock employees with too low salaries, so that McDonalds scolded by social. On the contrary, Pizza Huts hourly rate is high within the food service industry.Since Hong Kong government activity has implemented a stripped wage, McDonalds has also begun to focalize on the welfare of the employees. Pizza Hut was using two motivation methods extrinsic motivation and indwelling motivation to motivate employees. For the extrins ic motivation, Pizza Huts crew salary change magnitude to HK$ 28 from HK$ 21 (After the implement of minimum wage). Moreover, Pizza Huts salaries include restaurant Tips, Tips depend on customers given to restaurant and divide by the total number of employees of the restaurant. nary(prenominal) just salary, but also Pizza Hut given bonus to all full time employees per year.And then, Pizza Hut established the outstanding staff award to motivate employee. About the award recommended by the restaurant manager, the w intragroup leave alone have HK$ 300 bonus. In addition, according to Hong Kongs legal, Pizza Hut also provided Mandatory long Fund (MPF) to employee. Lastly, Pizza Hut provided differences kick benefits for employees, include Medical benefit, insurance discount, and 20% off staff discount. Staff discount not just included pizza hut, but also is included all related Jardine Matheson subsidiary companies, for example Maxims Caterers Limited and Wellcome.For the intrinsic motivation, Pizza Hut allow be time implementation of the melody rotation method to stoping staff. Employees not just learn their basic work, but also they have the opportunities to learn cashier or kitchen. Finally, staff can study the dispersion of work management to support supervisor. Give rise to smell out of challenge, receiving appreciation and positive recognition. Moreover, the employee begin to work, supervisor will report the companys new instruction to staff, and the daily sales targets.In addition supervisor will be highly praised the staff for good performance at the briefing. McDonalds was the same using two motivation methods extrinsic motivation and intrinsic motivation to motivate employees. For the extrinsic motivation, McDonaldss crew salary additiond to HK$ 28 from HK$ 19 (After the implement of minimum wage). Moreover, the salaries included Profit sharing and restaurant cash incentive, same pizza hut tips bonus. And then, McDonalds established the out standing staff award to motivate employee too. In addition, according to Hong Kongs legal, McDonalds provided MPF to employee.Lastly, McDonalds provided differences fringe benefits for employees, included group Term Life, pigeonholing Medical Insurance, Group Dental Plan, Education Sponsorship Program, and pro Management discipline both locally. About fringe benefits, McDonalds better than Pizza Hut. For the intrinsic motivation, McDonalds was the same in pizza hut intrinsic. In Fact, all of the food service industry company is using these methods to rise to sense of challenge, receiving appreciation and positive recognition etc. 5. 5 Leadership Hierarchy Division of Pizza HutHierarchy Division of McDonalds 5. 6 Human Resource Management Human Resource Management is the strategic and coherent approach to the management of an organizations most valued assets the population workings there who individually and collectively contribute to the action of the objective of the busine ss. The Human Resources Management Process For the McDonalds in pile philosophy, they have a specific people vision To be the best employer in all(prenominal) community around the World. Being the best means opportunities, formulation and development satisfaction, rewards and recognition.Moreover, McDonalds make a secure to their employee. To all their present and future employees, McDonaldsd like you to know that there are committed. We value you, your growth and your contributions. On the other hand, McDonalds have in place 5 people principles to reflect McDonalds values and commitment to their people. It includes (1) Respect and recognition (2) value and Leadership behaviors (3) competitive pay and benefits (4) Learning, development and own(prenominal) growth (5) Resources to get the business organization done. About the human resources management, McDonalds focus on every employee more than Pizza Hut.Recruitment Pizza Hut and McDonalds are using these methods to attractin g applicants. Internet-based advert / Print-ad in Magazines or newspaper / Employee Referrals / Applicant Initiated / mull Fairs / Employment Agencies Selection The process of screening job applicants to ensure that the most appropriate candidates are engage Pizza Hut and McDonalds are use differences types of infusion Devices. Pizza Hut Application form - call into question (restaurant manager) - Reference checks McDonalds Application form nd Questionnaire - discourse (restaurant manager) - Reference checks Orientation New employee orientation effectively integrates the new employee into your organization and assists with retention, motivation, job satisfaction, and quickly change each individual to become contributing members of the work team. Pizza Hut and McDonalds Introduction (Rules, Policy, organisational Structure and Company instruction) and a tour of the workplace Training A basic operation in the work of the manager is to develop people and to direct, encourage an d train employee.Those companies are using these methods to amend the availability, quality and skills of staff. Pizza Hut and McDonalds are using e-Leaning of job exposition, establish Lesson for differences hierarchy level, such(prenominal) as crew need to study customer service standard, how to handling animadvert senior need to study how to contribute work to another colleague Manager need to study manage in restaurant etc. death penalty management Approach to developing the capabilities of employees Pizza Hut and McDonalds in addition will be unplowed by the supervisor to practice role tackle training to subordinate.Moreover, the two companies will also remove in external Mystery consumer companies to measure restaurant can achieve the setting of customer service standards, demonstrable training plan or to enhance the training program based on test scores. other will be conducted annually upward appraisal, Managers are appraised by their staff. 5. 7 nuance & Diversity organisational Culture between Pizza Hut and McDonalds Organizational cultureis the collective behaviour of people that are part of an organization, it is also formed by the organization values, visions, norms, working language, agreements, and symbols, it includes beliefs and abits.Strong culture can give rise a stronger employee commitment to the organization. As the result, every organization essential have their differences organizational culture. For the Pizza Hut, the mission averment is With Customer passionateness corporate culture, we ensure every dining condition is a delightful experience. We promise and the vision are to be the Leading fooling Dining Restaurant in Hong Kong and Macau bringing our customers gratifying yet affordable European cuisine by capitalizing on our brand equity and to be the No. 1 Pizza Delivery Provider crack world class pizza delicacies always vitriolic and on time.Slogan of Pizza Hut With Customer Mania corporate culture, we ensure ev ery dining occasion is a delightful experience. In order to come across its mission, Pizza Hut has develop some unique, policies, principles, rules, processes and procedures, the sum total of which from the Pizza Hut culture (1) dissonant door Policy Managers doors are open to employees at all levels, because the manager dose not just do all slightly manage restaurant. During the dot hours, manager will work with general staff together. Therefore, manager can easier to listen to the voice from the employee. 2) social function culture Bureaucratic control roles and job description is most essential than the individual and position is the main(prenominal) source of power, control by procedures and rules, coordinated by a few senior managers.On the Pizza Hut, everything always have their standard for staff to fulfill, such as food quality standard, dress and grooming standard etc. If their staff cannot meet the standard, they will buck by the manager. (3) Ethical Culture Pizza Hut has a very powerful and positive work out on employee behavior, focus on means as well as outcomes. 4) Customer Responsive Culture Since Pizza Hut is very focus on increase customer satisfaction. They hiring the type of employees, for example ones with a more interest are helpful and lucky temper to serving customer. Having great listen skills to have ability to listen to and understand messages sent by the customer. Providing role clarity to employees to reduce ambiguity and strife and increase job satisfaction. Having conscientious, caring employees willing to take initiative even outside their normal job duties For the McDonalds, the mission and values statement is to be our customers ducky place and way to eat.Our worldwide operations are aligned around a global system called the Plan to Win, which center on an exceptional customer experience People, Products, Place, Price and Promotion. We are committed to infinitely improving our operations and enhancing our custo mers experience. In order to fulfill its mission, Pizza Hut has develop some unique, policies, principles, rules, processes and procedures, the sum total of which from the McDonalds culture (1) Customer Responsive Culture McDonalds same with Pizza Hut, they are focus on increase customer satisfaction.They hiring the type of employees, for example ones with a more interest are helpful and favorable personality to serving customer. Having great listen skills to have ability to listen to and understand messages sent by the customer. Providing role clarity to employees to reduce ambiguity and infringe and increase job satisfaction. Having conscientious, caring employees willing to take initiative even outside their normal job duties (2) Workplace spirituality Recognize that their employees have an inner life, moisturize and nourish meaningful work, a place within the community.Since McDonalds focus on charity work, such as established Donald McDonald house Charities to offering a suppo rtive environment, parents are able to care for their unappeasable children during an incredibly stressful time. In addition, McDonalds often motivate employee to participate more about charity work. (3) People Orientation Degree to which management finales take into pecker the effects on people in the organization. Organizational Diversity between Pizza Hut and McDonalds Managing novelty accepts that the workforce consists of a diverse population of people.The diversity consists of visible and non-visible differences which will include sex, age, background, race, disability personality and work style. It is founded on the premise that harnessing these differences will create a productive environment in which everybody feels valued, where their talents are being fully utilized, and in which organizational goals are met. According to the Hong Kong legals on eliminating age discrimination in employment, employers have the prime responsibility for encouraging equal employment oppor tunities and for eliminating discrimination in the workplace, so Pizza Hut and McDonalds are also comply with the law.Employees are Pizza Hut and McDonalds greatest asset. But two companies have their own organizational diversity. For the pizza hut, there are more than 4,000 people, since pizza hut focus on customer satisfaction and customer service quality than McDonalds, so that Pizza Hut dose not employs any persons with intellectual disabilities in secretly. Contrary, McDonalds hire people not because of the people physical abilities and quality. For example, McDonalds staff Wong Man Yu awarded bully Disabled Employees Awards by the Labour Department in 2006.It reflect McDonalds support their employees have any physical problem. 5. 8 Information Technology Information Technology is the use of computers and software to manage information. In some companies, this is referred to as Management Information Services (or MIS) or simply as Information Services (or IS). The information technology department of a large company would be responsible for storing information, protecting information, processing the information, transmit the information as necessary, and later retrieving information as necessary.Nowadays, many organizations are using information technology to increase work efficiency and effectiveness. Since information technology can increase business performance, better decision making based on information and greater accessibility to coworkers. So that, Pizza Hut and McDonalds are use many information technology to support their business (1) Information Systems accounting information system to record or calculate all about sales, salaries etc parentage system to monitor store inventory and though internet to purchase daily restaurants needs.Point of sales systems. Office automation systems, transaction processing systems, distribution systems, etc. (2) Electronic Commerce System this part is very important in business, theyre use to selling, deliver ing, servicing and paying for products and services using internet. For the payment, Pizza Hut using credit card reader and Visa Pay wave McDonalds using octopus and Visa pay wave. (3) Networked Computer system Linking individual computers to create an organizational network for communication and information sharing.They are using e-mail, instant messaging, character-mail to dealing with online delivery business, Fax machines to receive order confirm from food supplier. Electronic Data Exchange (EDI). Teleconferencing. Videoconferencing. 5. 9 Communication Communication between managers and employees provides the information necessary to get work done effectively and efficiently in organizations. Communication major functions are Control, Motivation, Emotional observation and Information. Communication is very important part of business. Pizza Hut and McDonalds use interpersonal methods.For example Face-to-face, Telephone, Group meetings, Formal presentation, Memos, Traditional Mail, Fax machines, Audio-and videotapes, Daily briefing, Hotline, E-mail, Voice mail and Teleconference to communicate with employee. Face to face, speech sound and Memos are basic tools to connect employee and management. But about the organization contact restaurant, they are use daily briefing, E-mail to update information about organization. 5 Conclusion Through identifying and analyzing the following motivation, leadership, human resource management, culture and diversity, information technology, communication. I found thatFor the organization structure, the difference of these companies is Hong Kong McDonalds was implemented area division models for global company structure. On the other hand, Pizza Hut just implemented hierarchy and functional Division. For the approaches to management & Organizational behaviour, about the motivation, McDonalds hourly salaries have been low for long. Yet, ever since Hong Kong Government has implemented the minimum wage, the corporate has no choice but to increase salaries of the workers. On the contrary, the average hourly wages of Pizza Hut workers are relatively higher than McDonalds.About the Leadership, Human Resources Management, Information technology and communication, Since Pizza Hut and McDonalds are the same industry in food service restaurant, which means their organizational behaviour always the same. But about the diversity, McDonalds is better than Pizza Hut, it is because McDonalds hire people not because of the people physical abilities and quality. If Pizza Hut and McDonalds can solve above problem, they can improve their business more.